Frequently Asked Questions (FAQ)

• Getting Access
• Purchasing Tickets
• Managing Your Seat
• Table Hosts & Captains
• Guest Management
• Dietary & Preferences
• Seating & Changes
• Payment & Refunds
• Technical Issues

How do I find my dashboard?

Every email we send includes a link to your dashboard. Look for buttons like:

• "Access Your Table"
• "View Your Tickets"
• "Manage Your Seats"

If you can't find the email:

1. Go to the event website
2. Click "Manage Tickets" in the header
3. Enter your email address
4. Click "Send me a login link"

Why don't I need a password?

We use secure access links instead of passwords. This means:

• No passwords to remember
• Secure token-based authentication
• Links are valid for 180 days
• You can request a new link anytime

Just keep your email secure and bookmark your dashboard for easy access.

My link isn't working. What do I do?

Links can stop working if:

• They're more than 180 days old
• You're using a link for the wrong email
• There's a browser issue

Solution:

1. Request a new link from the event website
2. Check you're using your registered email
3. Try clearing browser cookies
4. Use a different browser or incognito mode

Can I access my dashboard from multiple devices?

Yes! Your access link works on any device:

• Desktop computer
• Laptop
• Tablet
• Mobile phone

We recommend bookmarking the dashboard URL on each device.

What's the difference between ticket tiers?

Events typically offer:

| Tier | Description | |------|-------------| | Standard | Basic event admission | | VIP | Premium benefits, better seating | | VVIP | Exclusive experience, often includes full tables |

Check the event page for specific benefits of each tier.

Can I buy tickets for other people?

Yes! You can purchase multiple tickets and assign them to others:

1. Buy the quantity you need
2. Access your Tickets Dashboard
3. Assign each ticket to a guest with their name and email
4. They'll receive invitation emails

What payment methods are accepted?

We accept all major credit and debit cards through Stripe:

• Visa
• Mastercard
• American Express
• Discover

Some events may support additional payment methods.

Is my payment information secure?

Absolutely. We use Stripe for payment processing:

• PCI-compliant security
• Encrypted transactions
• We never store your full card number

I was charged but didn't get a confirmation. What happened?

Sometimes there's a delay between payment and email delivery.

1. Check your spam/junk folder
2. Wait 5-10 minutes and check again
3. Search for emails from the event organization
4. Contact event support with your email and transaction details

If you were charged but don't have tickets, support can verify and resolve.

How do I update my information?

1. Access your Tickets or Table Dashboard
2. Click on your seat card
3. Update available fields (Display Name, Dietary Restrictions)
4. Save changes

If you need to give your seat to someone else, use the Reassign option. If you were invited but want to leave your seat empty, use Remove Myself (note: this is not available for guests who purchased their own tickets).

Some information (like email) cannot be changed after assignment.

What's a "Display Name"?

Your Display Name is what appears on:

• Guest lists
• Table seating charts
• Check-in rosters

If not set, your first and last name are used. Use Display Name for:

• Nicknames
• Professional titles
• Any preferred name

I'm assigned to a table but want to change seats. Can I?

Within the same table, seat position isn't tracked—it's open seating at your table.

If you want to move to a different table, contact event support. They can assist if space is available.

Someone else claimed my seat. What do I do?

If you were assigned a seat but someone else is shown:

1. Contact your Table Host immediately
2. There may have been a duplicate assignment
3. The Host can correct the assignment
4. Event support can help if needed

What's the difference between a Host and a Captain?

| Feature | Table Host (Prepaid Table) | Table Captain (Captain's Table) | | :--- | :--- | :--- | | Payment | Host pays for all seats upfront | Each guest pays individually | | Guest Control | Full control over all guests | Limited control (cannot remove self-pay) | | Invitation Method | Assigns specific people | Shares purchase link |

How do I invite guests to my table?

Host (Prepaid Table):

1. Open your Table Dashboard
2. Click "Assign Guest" on an empty seat
3. Enter guest's name and email
4. They receive an invitation email

Captain (Captain's Table):

1. Open your Table Dashboard
2. Copy your invitation link from the "Invite Guests" section
3. Share via email, text, or social media
4. Guests can then view the table and click "Purchase Seat" to join

Can I change who sits at my table?

Host (Prepaid Table): Yes, you have full control:

• Remove guests
• Reassign seats
• Add new guests

Captain (Captain's Table): Limited control:

• Can remove guests you assigned
• Cannot remove self-paying guests
• Can add guests to seats you purchased

My table is full. Can I add more seats?

Table capacity is fixed at purchase. Options:

• Ask if a guest can reassign their seat
• Purchase additional individual tickets
• Contact support about adding a second table

How do I add a Co-Owner or Manager?

Currently, adding additional table managers requires admin assistance. Contact event support to:

• Add a Co-Owner (nearly full access)
• Add a Manager (can manage guests)
• Add Staff (view-only access)

How do I see who's confirmed at my table?

Open your Table Dashboard. Each seat shows:

• Guest name (if assigned)
• Whether they've claimed their seat
• Dietary restrictions (if provided)

A guest hasn't responded. What should I do?

1. Verify their email address is correct
2. Ask them to check their spam folder
3. Have them use "Send me a login link"
4. Consider reassigning if they're unresponsive

Can I see who purchased their own ticket?

Yes. On Captain's Tables, self-pay guests show a "Self-Pay" badge. These guests:

• Paid for themselves
• Cannot be removed by the captain
• Have full control of their seat

How do I remove someone from my table?

Host (Prepaid Table):

1. Click on the guest's card
2. Scroll to find "Remove Guest"
3. Confirm removal
4. Seat becomes available

Captain (Captain's Table): Only for guests you assigned, not self-pay guests.

What happens when I remove a guest?

• They lose access to that seat
• They receive no notification by default
• The seat becomes available for assignment
• No refund is processed (handle separately)

What dietary options are available?

The platform supports three core options:

• Vegan: No animal products
• Vegetarian: No meat or fish
• Gluten Free: No gluten-containing ingredients

Select all that apply to you.

When should I update my dietary preferences?

As early as possible! Update your preferences:

• When you first claim your seat
• At least 1-2 weeks before the event
• Anytime changes occur

Late changes may not be accommodated by catering.

My dietary need isn't listed. What do I do?

Contact event support with your specific requirements. They can:

• Add a note to your record
• Communicate with catering
• Ensure you're accommodated

Can I update someone else's dietary restrictions?

Table Hosts: Yes, you can edit guest dietary preferences. Guests: Only for your own seat.

How do I give my ticket to someone else?

1. Open your Tickets Dashboard
2. Find the ticket you want to give away
3. Click "Reassign to a Different Guest"
4. Enter the new person's name and email
5. Confirm the change

They'll receive an invitation email, and you'll no longer be assigned to that seat. If you were the original purchaser, you still maintain "ownership" of the seat record.

Can I remove myself from a table?

Yes! If you were invited but can't attend:

1. Access your seat details in the dashboard.
2. Click "Remove Myself from Seat" (only available for invited guests, not self-pay purchasers).
3. The seat will become available again for the Host to assign or for someone else to purchase.

I need to change which email receives my tickets.

Email addresses can't be changed directly. Options:

1. Have the Host/Captain reassign you using the new email
2. Reassign your ticket to your new email
3. Contact support for assistance

Can I swap seats with someone at my table?

Within the same table, you don't need to swap formally—it's open seating at your table. Just sit wherever you'd like when you arrive.

To swap between tables, contact event support.

The person I'm bringing changed. Can I update the name?

If you purchased tickets for others:

1. Open your Tickets Dashboard
2. Find the relevant ticket
3. Reassign to the new person
4. Enter their details

The old person loses access; the new person receives an invitation.

Where can I see my receipt?

Your purchase confirmation email contains receipt information. You can also:

1. Access your Tickets Dashboard
2. Look for order details or purchase history
3. Contact support for a duplicate receipt

Can I get a refund?

Refund policies vary by event. Contact event support to:

• Learn the refund policy
• Request a refund
• Understand any deadlines or fees

I need to cancel my registration.

The platform doesn't have a self-service cancellation. Please contact:

1. Your Table Host or Captain (they may be able to help)
2. Event support for refund requests
3. Consider reassigning your ticket to a friend instead.

My payment failed. What do I do?

1. Check your card details are correct
2. Verify you have sufficient funds
3. Try a different payment method
4. Contact your bank if the issue persists
5. Reach out to event support for assistance

Is my purchase tax-deductible?

This depends on the event and organization. Your receipt will indicate:

• Whether the organization is a registered charity
• The deductible portion of your purchase
• Tax ID for your records

Consult your tax advisor for specific guidance.

Speak to your server or a staff member. They can:

• Check your dietary notes
• Arrange an alternative meal
• Ensure you're taken care of

The website isn't loading. What should I do?

1. Check your internet connection
2. Try refreshing the page
3. Clear browser cache and cookies
4. Try a different browser
5. Try accessing from a different device

If problems persist, the site may be experiencing issues. Wait and try again later.

I'm seeing an error message. What does it mean?

"Table Not Found": The table URL is incorrect or the table doesn't exist.

"Access Denied" or "403": You don't have permission. Use "Send me a login link" to get fresh access.

"Session Expired": Your access link expired. Request a new one.

"Something went wrong": A general error. Refresh and try again, or contact support.

My changes aren't saving. Why?

1. Check your internet connection
2. Wait for the save indicator
3. Refresh and try again
4. Try a different browser
5. Contact support if the issue continues

The page looks broken on my phone.

1. Rotate to landscape mode
2. Try pinching to zoom out
3. Use the device's browser (not in-app browsers)
4. Try on a different device

Report persistent mobile issues to support.

I'm not receiving emails from the platform.

1. Check spam/junk folders
2. Add the event domain to your contacts
3. Verify your email address is correct
4. Try requesting a new access link
5. Contact support—your address may be suppressed due to previous bounces

If your question isn't answered here:

1. Re-read the relevant guide: Host | Captain | Guest | Admin

2. Check the Glossary: Terms & Definitions

3. Contact Support: Use the support email in your dashboard footer

When contacting support, include:

• Your email address
• Reference code (if you have one)
• Description of the issue
• Screenshots if helpful

Last updated: January 2026. For further assistance, contact hello@avenirthinking.com.